At SoukhinBazarBD, we aim to ensure customer satisfaction with every purchase. This policy outlines how returns and refunds are handled.

Returns
Customers may request a return if the product received is damaged, defective, incorrect, or not as described. Return requests must be submitted within 48 hours of receiving the product. Items must be unused, unwashed, and returned in original condition with packaging and accessories intact.

Items that are damaged due to misuse, negligence, or normal wear and tear are not eligible for return. Certain items such as personal care or hygiene-related products may also be non-returnable.

Return Process
To initiate a return, customers must contact us via email with their order number and clear photos or video evidence of the issue. Once the return request is approved, further instructions will be provided.

Refunds
After the returned item is received and inspected, customers will be notified of the refund status. Approved refunds will be processed within 7 to 10 working days through the original payment method or another agreed method.

Shipping Charges
Delivery or shipping charges are non-refundable unless the return is due to an error or defective product from SoukhinBazarBD.

Order Cancellation
Orders can be canceled only before shipment. Once an order has been shipped, cancellation is not possible.

Contact Information
For any questions related to refunds or returns, please contact us:

Email: info@soukhinbazarbd.com
Website: http://soukhinbazarbd.com